At JAHMERA by Sumeira Jahangir, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Exchange
You may request an exchange if:
● The item is unused, unwashed, and unworn.
● The original tags and packaging are intact.
● The request is made within 7 days of receiving your order.
● A valid proof of purchase or order number is provided.
Non-Exchangeable Items
The following items are not eligible for return or exchange unless they arrive damaged or incorrect:
● Sale or discounted items
● Customized or made-to-order products
● Gift cards
● Items showing signs of use, washing, alteration, or damage caused after delivery
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our Customer Care team within 48 hours of delivery. Kindly include:
● Your order number
● Clear photos of the item
● A brief description of the issue
Our team will review your request and provide a suitable resolution as quickly as possible.
Exchange Process
Once your exchange request is approved:
1. Our Customer Care team will provide the next steps.
2. The item must be returned in its original condition.
3. After inspection, the replacement item will be dispatched, subject to product availability.
Refund Policy
At this time, JAHMERA does not offer refunds for change-of-mind purchases. Refunds are only considered if an order cannot be fulfilled or in circumstances required by applicable consumer laws.
Shipping Costs
Shipping charges for exchanges may apply unless the exchange is due to an error on our part, such as receiving a damaged or incorrect item.
Contact Us
For any questions regarding returns or exchanges, please contact our Customer Care team through our Contact Us page.
Thank you for shopping with JAHMERA by Sumeira Jahangir. We appreciate your trust and remain committed to delivering exceptional quality and service.