Shipping policy

Return and Refund Policy — JAHMERA Closet

At JAHMERA Closet, customer satisfaction is important to us. We want you to feel confident when shopping with us.

Return Window

Customers may request a return within 7 days of receiving their order, provided the item meets the eligibility conditions below.

Return Eligibility

To qualify for a return:

  • The item must be unused, unworn, unwashed, and in its original condition.
  • Original tags, packaging, and accessories must be intact, where applicable.
  • The item must not be damaged due to customer handling.
  • Proof of purchase or the order number must be provided.

Items Not Eligible for Return

Items that have been worn, washed, altered, or damaged after delivery may not qualify for a return. Any exclusions will be communicated clearly before purchase.

How to Request a Return

To request a return, contact us at Jahmeracloset@gmail.com within 7 days of delivery. Include your order number, the reason for the return, and clear photographs if the item is damaged or incorrect.

Please wait for our return instructions before sending an item back.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and photographs. We will review the issue and explain the available resolution.

Refunds

Once an approved return has been received and inspected, we will notify you whether your refund is approved. Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.

Return Shipping Costs

Return shipping costs will be communicated when your return is approved. If the return is due to an error on our part or an item arrives damaged or defective, we will explain the applicable return-shipping arrangement.

Exchanges

Please contact us to ask whether an exchange is available for your item.

Contact Us

For return or refund assistance, email Jahmeracloset@gmail.com and include your order number.

JAHMERA Closet reserves the right to assess return requests according to this policy and applicable consumer protection laws.